Every reading shows its reason.
Refund & Cancellation Policy
This policy is part of the Terms of Use. Taara is run by [LEGAL NAME] ([BUSINESS FORM (SOLE PROPRIETORSHIP / LLP / PRIVATE LIMITED COMPANY)]), [PRINCIPAL ADDRESS].
Price
Taara Pro costs ₹[PRO PRICE INR]/month incl. GST. That is the total you pay, including GST (GSTIN [GSTIN OR NOT REGISTERED]). There are no other charges from us.
Billing and renewal
- Pro is billed monthly in advance and renews automatically every month, on the same date, until you cancel.
- Indian cards and UPI use an RBI e-mandate: your bank notifies you at least 24 hours before each renewal, and you can stop that payment or cancel the mandate with your bank, at no charge.
- Card payments are handled by Stripe on its own payment page; Taara never sees your card number.
Free plan and free trial
- Free plan: your Western chart, natal reading and daily readings, 3 chat messages a day, your first match in full and your first week's weekly reading in full. No card is needed.
- Free trial: none.
- Promo Pro (from a promo code): 30 days, no renewal, no charge.
How to cancel
- In the app: Settings > Plan > Cancel subscription, then confirm with Cancel subscription. That is two taps. There is no fee.
- Taara shows a written confirmation with the date your Pro ends.
- Pro stays until the end of the period you have paid for, and you are not charged again.
Refunds
- Changed your mind? You get a full refund if you ask within 7 days of your first Pro payment.
- After that, you get a refund (full, or for the affected part) only when the service was deficient: for example, if Pro features were unavailable for a significant part of your paid period because of a fault on our side.
- To ask, use the complaint form on the Contact page or in Settings > Help & legal, with the category "Billing or a refund". You get a ticket number at once.
- Approved refunds go back to the original payment method within 7 working days of approval. Your bank may take longer to show it.
Failed payments
If a renewal payment does not go through, Pro stays until the end of the period you have already paid for, then your plan returns to Free. No data is lost.
Deleting your account
Deleting your account in Settings first cancels a card subscription at the end of the paid period, so you are not charged again.
Contact
Our Grievance Officer is [GRIEVANCE OFFICER NAME], [DESIGNATION] ([GRIEVANCE EMAIL], [GRIEVANCE PHONE]). Please quote your ticket number. We acknowledge within 24 hours and aim to resolve within 7 days, at the latest within 30 days. If you are not satisfied, you can contact the National Consumer Helpline (consumerhelpline.gov.in).